Last updated: 20-07-2026
Thank you for shopping at Inside The Pitch. Since we sell digital products (AI prompt packages, ebooks, and other downloadable content), our cancellation and refund policy is designed accordingly.
1. Nature of Our Products
All products sold on this Site are digital and delivered electronically (instant download and/or email). Because digital goods can be accessed, copied, or downloaded immediately upon delivery, we generally do not offer refunds once a product has been successfully delivered/downloaded, except in the specific circumstances below.
2. Cancellation Before Delivery
You may cancel an order only if the product has not yet been delivered even after the 48 hours window after purchase (e.g., payment succeeded but the download link/email has not been sent due to a technical error). To request cancellation, email us at support@insidethepitch.in with your order ID as soon as possible.
3. Eligible Refund Situations
We will consider a refund or replacement if:
(i) You were charged but did not receive the download link/access to the product within 48 hours of payment confirmation, due to a technical failure on our end.
(ii) You received a corrupted, incomplete, or incorrect file that we are unable to fix or replace within a reasonable time.
(iii) You were charged twice (duplicate payment) for the same order.
To request a refund under these circumstances, email support@insidethepitch.in within 7 days of purchase with your order ID and a description of the issue.
Non-Refundable Situations
We do not offer refunds for:
(i) Change of mind after a product has been successfully downloaded/delivered.
(ii) Dissatisfaction with AI-generated results produced using our prompts, since output quality depends on the third-party AI tool, its settings, and your own inputs not on any defect in the product itself.
(iii) Failure to read the product description before purchase.
(iv) Requests made after the applicable refund window has passed.
5. Refund Process
Once a refund request is approved:
(i) Refunds will be processed back to the original payment method via Razorpay.
(ii) Processing typically takes 5-7 business days, depending on your bank or payment provider.
(iii) You will receive an email confirmation once the refund is initiated.
6. How to Request a Refund or Cancellation
Email support@insidethepitch.in with:
1. Your order ID / payment reference number
2. The email address used for purchase
3. A brief description of the issue
We aim to respond to all refund requests within 2–3 business days.
7. Contact Us
Questions about this policy? Reach us at support@insidethepitch.in.